Verint Systems Inc. Apps
Verint Mobile WFO 1.3.9
Verint Mobile Workforce Optimization enables frontline employeesand managers to enjoy the benefits of the Impact 360 WorkforceOptimization solution while being mobile. The app is a unifiedextension of the core Verint Workforce Optimization solution. Itengages and empowers users by delivering, on-demand actionableintelligence to them on-the-go and enables users to swiftly respondand take action from the convenience of their own mobile devices.Users can: • View daily and weekly schedules for individuals andteams • Submit, edit, waitlist, withdraw, approve and deny time offrequests • View Scorecards KPI scores and trends. Contact yourWorkforce Optimization system administrator to enable the mobileapp features.
Experience Mobile 1.4.0
Verint® Experience Mobile™ provides EFM users with a powerful setoftools to quickly close the loop with customers and managecases,anywhere, anytime. Key Features: Case list: Quickly findcases thatneed your attention Case details: Investigate a case,viewpriority, re-assign, edit custom properties, and closecasesContact customers: Call or email the customer via builtincollaboration tools Case comments: Add notes for you or otherstoreview Case history: View the case history, including changestoits status, assignment, or other key changes View surveyresponse:View survey response that triggered the case To use theExperienceMobile app, you must be an existing EFM user with an EFMlogin.Please contact your EFM account manager for access. Formoreinformation about Verint & EFM,visithttps://www.verint.com/engagement/our-offerings/solutions/voice-of-the-customer/enterprise-feedback/.
